Mobile Number Portability (MNP)

Mobile Number Portability (MNP) offers several advantages and disadvantages:

Advantages of Mobile Number Portability:

1. Consumer Empowerment:

   Mobile Number Portability empowers consumers by providing them with the freedom to switch mobile service providers without changing their phone number.

2. Enhanced Competition:

   It encourages competition among service providers, leading to better service quality, more competitive pricing, and innovative product offerings.

3. Convenience:

   Users avoid the hassle of notifying contacts about a number change, thereby maintaining continuity in personal and professional communications.

4. Avoids Costs and Hassles:

   Changing phone numbers often involves costs and hassles like updating business cards, marketing materials, and informing all contacts, which is avoided with MNP.

5. Choice Based on Quality and Price:

   Customers can choose a provider based on the quality of service and pricing plans without worrying about the inconvenience of changing numbers.

Disadvantages of Mobile Number Portability:

1. Implementation Challenges:

   The process of implementing MNP can be technically complex and costly for service providers, which might impact the overall telecom infrastructure.

2. Possible Service Interruptions:

   During the porting process, there might be temporary service disruptions or a brief loss of service.

3. Customer Confusion:

   Customers might be initially confused about the MNP process, requirements, and their eligibility.

4. Operational Challenges for Providers:

   Telecom operators might face operational challenges in coordinating with other providers and managing the porting process efficiently.

5. Regulatory and Compliance Issues:

   Ensuring compliance with regulatory requirements of MNP can be an additional burden for service providers.

While MNP primarily aims to enhance consumer choice and market competitiveness, its successful implementation depends on effective coordination among service providers, robust technical infrastructure, and clear communication with consumers to minimize potential disadvantages.

People opt for Mobile Number Portability (MNP) for various reasons:

1. 1. Service Quality:

      If they are dissatisfied with the network coverage, call quality, internet speed, or overall service quality of their current provider.

   2. Cost and Plans:

      To take advantage of better pricing, more attractive data plans, or cost-effective deals offered by another provider.

   3. Customer Service:

      Due to poor customer service experiences with their current provider, leading them to switch to a provider with a better reputation in handling customer queries and issues.

   4. Features and Benefits:

      Seeking additional features or benefits not offered by their current provider, such as better international calling rates or exclusive content access.

   5. Convenience:

      To maintain their existing mobile number while changing service providers, which avoids the hassle of updating contacts and services linked to their number.

What is Mobile Number Portability?

Mobile Number Portability (MNP) in the Philippines is a service that allows mobile phone users to keep their mobile phone numbers when switching from one mobile network operator to another.

This means that even if you decide to change your service provider for any reason, such as better coverage, lower costs, or better customer service, you can continue using your existing mobile number.

Here are some key points about MNP in the Philippines:

• Seamless Process:

The process is designed to be user-friendly and seamless, allowing customers to switch providers without the hassle of notifying their contacts about a number change.

• Eligibility:

All mobile users, whether postpaid or prepaid, are eligible for MNP as long as they meet certain conditions set by their current network provider, such as having no outstanding obligations.

• No Charges:

As per the guidelines, the service of porting a number is generally free of charge to the customers.

• Timeframe:

The process of porting a number usually has a specified timeframe, during which the transfer from the old provider to the new one is completed.

• Regulatory Oversight:

In the Philippines, the National Telecommunications Commission (NTC) oversees and regulates the implementation of MNP to ensure a smooth and fair process for consumers.

MNP is a significant step in the telecommunications industry as it promotes consumer freedom and competition among providers, leading to better services and pricing for the end-users.

What is Mobile Number Portability Code?

The term “Mobile Number Portability Code” typically refers to a unique identifier known as the Unique Subscriber Code (USC).

This code is crucial for the process of porting your mobile number from one network provider to another.

Here’s a general overview of how the USC works in the MNP process:

• Requesting the USC:

To initiate MNP, you usually need to request a USC from your current mobile network provider. This code is typically sent to you via SMS after you make a request.

• Using the USC:

Once you receive your USC, it is used as part of your application to port your number to a new network provider. This code is a key part of the verification and validation process for the porting request.

• Validity Period:

The USC is usually valid for a limited period, often around 15 days. If you do not use it within this period, you may need to request a new USC.

• Porting Process:

After submitting your porting request with the USC, the new network provider processes the request and, upon successful validation, ports your number to their network.

It’s important to note that the specific process and requirements for obtaining and using a USC can vary slightly between different countries and mobile network providers.

For the most accurate and detailed information, it’s best to consult directly with your current mobile network provider or the provider you wish to switch to.

What are specific laws and regulations governs Mobile Number Portability (MNP) in the Philippines?

In the Philippines, the vibrant and transformative realm of mobile telecommunications is governed by a pivotal law specifically designed for Mobile Number Portability (MNP) – a law that symbolizes freedom and flexibility for mobile phone users.

This law is none other than the Republic Act No. 11202, also known as the “Mobile Number Portability Act.”

Republic Act No. 11202 – The Mobile Number Portability Act:

• Foundation of Consumer Empowerment:

  The act is a game-changer, fostering robust competition among mobile service providers.

  This competition is not just about attracting new customers but also about retaining existing ones by offering better quality service, competitive pricing, and innovative features.

  Enacted on February 8, 2019, this groundbreaking law empowers consumers like never before.

  It allows mobile phone users to seamlessly switch between service providers without the need to change their mobile numbers.

• Implementing Rules and Regulations (IRR):

The National Telecommunications Commission (NTC), in its role as the regulatory maestro, crafted detailed IRRs for the act.

These rules lay out the operational blueprint, ensuring that the act’s objectives are met efficiently and effectively.

• Consumer-Centric Provisions:

The law meticulously articulates consumer rights, ensuring that the porting process is free of charge and setting standards for service quality.

It champions the notion that consumers should not face barriers in exercising their choice of service provider.

• Cooperation Among Providers:

  It necessitates a collaborative framework among service providers, mandating the establishment of a mechanism for smooth interoperability to facilitate the porting process.

• Data Privacy Considerations:

Being in sync with the Data Privacy Act of 2012, the MNP Act ensures that customer data handled during the porting process adheres to stringent privacy standards.Data Privacy Act of 2012:

In the context of MNP, the Data Privacy Act is also relevant. It ensures that customer data handled during the porting process is managed and protected in accordance with data privacy laws.

These laws and regulations are aimed at enhancing competition among telecommunications providers, improving service quality, and empowering consumers by giving them the freedom to choose their provider without losing their mobile number.

The NTC, as the regulatory body, plays a crucial role in overseeing and enforcing these regulations to ensure compliance by all parties involved.

This law is a testament to the Philippines’ commitment to advancing consumer rights in the digital age.

It’s a stride towards a more dynamic, customer-centric telecommunications sector, where the power of choice rests firmly in the hands of the users, unshackled by the constraints of their mobile numbers.

Republic Act No. 11202 is not just a piece of legislation; it’s a reflection of the evolving telecommunications landscape in the Philippines, marking a new era of consumer freedom and service excellence.

Who authored the Mobile Number Portability Act in the Philippines?

The Mobile Number Portability Act in the Philippines, officially known as Republic Act No. 11202, was primarily authored by Senator Sherwin T. Gatchalian.

He was the chairman of the Senate Committee on Economic Affairs and played a pivotal role in the creation and passage of this legislation.

The act allows mobile postpaid and prepaid subscribers to retain their existing mobile number when moving from one mobile service provider to another, or when changing their subscription type from postpaid to prepaid or vice versa.

This law aims to enhance consumer convenience and foster a more competitive telecommunications industry.

Mobile Number Portability (MNP) in the Philippines has been discussed in various forums, including legislative hearings, telecommunications regulatory meetings, and industry conferences.

The discussions typically involve stakeholders such as the National Telecommunications Commission (NTC), mobile service providers, consumer rights groups, and legislators.

These discussions focus on the implementation, challenges, benefits, and regulatory aspects of MNP.

The Philippine Congress played a key role in the legislative process, with hearings and debates leading up to the passing of the Mobile Number Portability Act.

Additionally, the NTC, as the regulatory body, oversees the implementation and compliance with the Act.

Mobile Number Portability (MNP) Implementating Rules and Regulations (IRR)

The Implementing Rules and Regulations (IRR) for the Mobile Number Portability (MNP) Act in the Philippines, officially known as Republic Act No. 11202, were issued by the National Telecommunications Commission (NTC).

These regulations, which took effect on July 2, 2019, outline the procedures and requirements for mobile subscribers who wish to retain their phone numbers while switching from one mobile service provider to another or changing their subscription type from postpaid to prepaid and vice versa.

Key points of the IRR include:

1. Mobile Number Portability Service Provider (MNPSP):

   A designated MNPSP is responsible for providing porting services.The capital expenditure for the MNPSP is shared equally among Mobile Service Providers (MSPs).

2. Qualification for MNP:

   Subscribers must not have any outstanding financial obligations with their current provider, and they should be the owner of the mobile number.Specific documentation requirements vary for postpaid and prepaid subscribers.Additionally, the mobile number must have been activated for at least 60 days, and there should be no pending requests for change of ownership or legal prohibitions on porting the number.

3. Grounds for Rejection:

   Applications for porting may be denied due to existing financial obligations, recent activations or porting, pending change of ownership requests, or legal prohibitions.

4. Dispute Resolution:

   The NTC provides a mechanism for resolving disputes related to mobile number porting.

5. Fees and Charges:

   The IRR stipulates that no fees or charges are to be collected from applicants for MNP, and MSPs are prohibited from imposing interconnection fees for domestic calls and SMS.

6. Procedure for Applying MNP:

   The process involves requesting a 9-digit Unique Subscriber Code (USC) from the current provider and submitting a porting application along with the USC to the new provider.The porting process is completed within 48 hours from the time of submission.

7. Administrative Fines and Penalties:

   MSPs failing to perform portability within the specified period or unjustly refusing to perform portability are subject to fines and penalties.

For more detailed information about the IRR of the Mobile Number Portability Act, you can visit the following sources:

• Cruz Marcelo & Tenefrancia
• BusinessMirror
• Platon Martinez Law

Some challenges and issues faced by users and service providers after implementation of MNP in Philippines

After the implementation of Mobile Number Portability (MNP) in the Philippines, there were some challenges and issues faced by users and service providers:

• Inter-Telco Coordination Issues:

  The major telecom companies, particularly Smart and Globe, encountered issues coordinating the MNP process.Smart accused Globe of being unprepared for the implementation, leading to difficulties for customers wanting to transfer their mobile numbers from Globe to Smart.Globe, on the other hand, cited the complexity of the task for its brand GOMO as a reason for the delay.

• Technical Challenges:

  There were reports of technical issues and system-readiness concerns affecting the MNP process.For instance, Smart logged a significant rejection rate by Globe due to technical issues, which impacted customers trying to port their numbers to Smart.

• Regulatory Intervention:

  Due to these challenges, there were calls for the National Telecommunications Commission to intervene and investigate the roadblocks in the MNP implementation.Both telecom giants acknowledged the issues and expressed their commitment to resolving them to comply with the MNP law.

• Customer Experience:

  The initial phase of MNP implementation did see some inconveniences, as expected with any major rollout of a new service.This included delays and some confusion among consumers about the process and requirements for porting their numbers.

Overall, while the introduction of MNP in the Philippines marked a significant step towards greater consumer freedom in choosing telecom services, it also brought to light the need for better coordination and technical preparedness among service providers to ensure a smooth and efficient porting process.

Mobile Number Portability (MNP) has a global history that dates back several decades:

• Early 1990s: The concept of MNP emerged, primarily driven by the need to enhance competition in the telecommunication industry and improve consumer choice.
• 1996: Singapore became one of the first countries to introduce MNP.
• Early 2000s: Many European countries, as well as the United States and Australia, implemented MNP.
• 2003: The European Union mandated MNP for member states, significantly boosting its adoption across Europe.
• 2010s: MNP became common in many parts of the world, including Asian countries like India and the Philippines.
• Recent Years: Technological advancements and regulatory changes have continued to refine and improve the MNP process globally.

Each region’s adoption of MNP has been influenced by local regulatory environments, market dynamics, and technological capabilities. The timeline of implementation varies greatly from country to country.

The History and Timeline of Mobile Number Portability (MNP) in the Philippines are as follows:

• July 2005: Initial discussions about MNP started, with the National Telecommunications Commission (NTC) proposing rules for number portability.
• September 2008: Plans for MNP were shelved due to concerns about technical feasibility and financial viability.
• February 8, 2019: Republic Act No. 11202, known as the Mobile Number Portability Act, was signed into law by President Rodrigo Duterte. This act allowed mobile subscribers to retain their numbers when switching providers or changing subscription types.
• June 2019: NTC issued the Implementing Rules and Regulations (IRR) for the Mobile Number Portability Act.
• July 2019: The IRR took effect, marking the official implementation of MNP in the Philippines.

Since then, MNP has been operational in the Philippines, allowing users greater flexibility and choice in selecting their telecommunications service providers.

Key Developments of Mobile Number Portability (MNP) in the Philippines

As of 2021 and 2023, the status of Mobile Number Portability (MNP) in the Philippines has evolved significantly. Here’s an overview of the key developments:

• 2021 Rollout: MNP officially became available in the Philippines on September 30, 2021.This launch was facilitated by the joint venture Telecommunications Connectivity Inc (TCI), formed by the country’s major telecom providers – DITO Telecommunity, Globe Telecom, and PLDT’s Smart Communications.This initiative was in line with the requirements of the Mobile Number Portability Act (RA 11202) signed into law in 2019.
• Service Features: The key features of MNP include the ability for users to switch providers without changing their mobile numbers, applicable for both prepaid and postpaid subscribers.The process of transferring telcos is free for users and can be completed within 48 hours, with about 4 hours of downtime before the transfer takes effect.Users can switch providers multiple times, but there is a 60-day waiting period before another transfer can be requested after completing a switch.
• Public Reception: The introduction of MNP was anticipated to positively impact the quality of telecommunications services in the Philippines.The ability to retain mobile numbers while switching providers is expected to encourage telecom companies to improve their services and offer more competitive packages to retain and attract subscribers.At least 1 million subscribers were expected to avail of the service in its initial phase.
• 2023 Status: By 2023, MNP had become an integral part of the telecommunications landscape in the Philippines.The service aims to provide greater freedom and flexibility to consumers, allowing them to choose their service provider based on service quality, cost, and other factors, without the inconvenience of changing their mobile number.

The successful implementation of MNP in the Philippines marks a significant milestone in the telecom sector, promoting consumer choice and competition among service providers.

The recent developments in the Mobile Number Portability (MNP) in the Philippines, as gathered from various news sources, indicate both progress and challenges in its implementation:

• Telco Disagreements:

  The disagreements between Smart and Globe, two major telecommunication companies in the Philippines, highlight some operational challenges in implementing MNP.Smart’s allegations of Globe’s unpreparedness and the resulting difficulties faced by customers wishing to switch from Globe to Smart demonstrate the complexities involved in seamlessly implementing MNP across different providers.

• Legislation Supporting MNP:

  The introduction of the SIM Card Registration Act is an important legislative step that aims to support the effective implementation of MNP.This act requires telecommunications companies to collect specific customer information and ID upon the sale of SIM cards, enhancing the security and efficiency of the mobile number porting process.The SIM card registration is seen as a complementary measure to MNP, aimed at deterring cybercrimes and ensuring a safer telecommunications environment.

• Phased Implementation of MNP: The commitment from telecommunication companies like Globe, Smart, and Dito to implement MNP in phases suggests a progressive approach to ensure its successful integration.Initially focusing on postpaid subscribers before extending the service to prepaid subscribers, these phased rollouts are intended to address potential challenges and ensure a smoother transition for all users wanting to maintain their mobile numbers while switching providers.

These updates indicate a focused effort to enhance customer flexibility and choice in the telecommunications sector in the Philippines, while also addressing the technical and operational challenges that arise during such significant transitions in service provision.

Swith to Globe

Link: https://new.globe.com.ph/port-number

Switching your mobile number to a different provider through the GlobeOne app is a streamlined process designed for convenience. Here’s a concise, enhanced version of the steps involved:

1. App Installation & Registration: Begin by downloading the GlobeOne app and registering for an account.
2. Navigating to Porting Option: After logging in, head to the Help Center. Here, you’ll find an option titled ‘Switch My Number’. This is your gateway to begin the porting process.
3. Provider Selection: Choose the new provider you wish to switch to. This step is crucial as it sets the direction for the subsequent porting process.
4. Understanding the Process: Read through the guidelines on how porting works. It’s important to familiarize yourself with the process to avoid any surprises. After reading, proceed by acknowledging your agreement.
5. Account Verification: You will be prompted to enter a 6-digit verification code. This step is vital for the security and confirmation of your account.
6. Plan Selection and Application Submission: You’ll be redirected to the Globe Shop where you can choose a new plan. Fill out the digital application form carefully and submit your porting request.
7. Finalizing the Switch: Once your number is successfully ported, the app will prompt you to update your GlobeOne account to reflect the change.

Remember, each of these steps is designed to ensure a smooth transition while keeping your current mobile number intact. For more detailed guidance, please refer to the GlobeOne app or their official website.

Alternatively, you can simply visit your nearest Globe store to request mobile number porting in person.

Switch to Smart

Eligibility for Mobile Number Portability (MNP) to Smart

Eligible subscribers can switch to Smart without changing their mobile number, including:

• Globe Prepaid to Smart Prepaid
• Globe Postpaid to Smart Postpaid
• TM to TNT
• DITO Prepaid to Smart Prepaid
• Globe Platinum to Smart Infinity

Smart Prepaid/TNT users can also switch to Smart Postpaid and vice versa.

MNP Requirements

To switch to Smart, ensure:

• Your number is active and free from unpaid charges.
• You have a Smart-compatible or unlocked phone.
• Your number isn’t tied to any bundles.
• You’re not the primary holder of multiple accounts.
• No pending ownership transfer requests for your number.
• Your number hasn’t been activated or requested MNP in the last 60 days.
• Your number is not linked to fraudulent activities.

Switching Process

1. Obtain your Unique Subscriber Code (USC):
   • Globe users: Text USC to 5050.
   • DITO users: Call the DITO Hotline at 185.
2. Complete the application form with your details and USC.
3. Provide a government-issued ID and proof of ownership of your mobile number.
4. For postpaid switchers, include the Standard Postpaid Application Requirements and your last Statement of Account.

Switching Between Smart Prepaid and Postpaid

• Requirements:
  • A valid ID.
  • Proof of SIM ownership (Prepaid). (https://smart.com.ph/Pages/mobilenumberportability/faqs#requirements)
  • Standard Postpaid Application Requirements (Postpaid). (https://smart.com.ph/Postpaid/plans/application-requirements)

Switching can be done by booking an appointment at a Smart Store.

For detailed information on Smart MNP, click here.

Switching to DITO

Switch Your Mobile Number to DITO: A Simplified Guide

To port your mobile number to DITO, follow these straightforward steps:

1. Visit a DITO Experience Store: Locate the nearest one to apply for Mobile Number Portability (MNP).
2. Obtain Your Unique Subscriber Code (USC): Contact your current mobile service provider to get your USC. Remember, the USC is valid for 15 days from the date of issuance.

What to Bring:

• A valid government-issued ID.
• Your Unique Subscriber Code (USC).

Start your switch to DITO by securing your USC and reaching out to your chosen network provider today.

More info https://dito.ph/mobile-number-portability

Switching to Talk ‘n Text:

Follow this guide – https://tntph.com/Pages/mnp

Switching to Touch Mobile (TM):

Follow this guide – https://www.tmtambayan.ph/mobile-number-portability

Switching to GOMO

Switch to GOMO in 5 Simple Steps

1. Obtain Your Unique Subscriber Code (USC):

• Verify your eligibility for porting and request your 9-digit USC from your current network provider. This code is essential for your GOMO switch application.

2. Submit Your Application:

• Fill in the required details and submit your application to switch your number to GOMO. You’ll receive updates on your application status via email.

3. Order Your GOMO Easy Switch SIM:

• After approval, purchase your GOMO Easy Switch SIM through the GOMO website or the GOMO PH app.

4. Activate Your GOMO SIM:

• Upon receiving your SIM, download the latest GOMO PH app version. Follow the app instructions to create an account and activate your SIM.

5. Complete the Porting Process:

• In the GOMO PH app, go to “Account” > “Switch to GOMO” > “Check Switching Status” and follow the prompts to initiate your port-in. Enter the porting code received via email and await confirmation of successful porting. Finally, log into the GOMO PH app with your newly ported number to finish the registration and enjoy GOMO services.